My first experience in the business world was when my parents opened their own business, a machine and fabrication shop in Franklin, Indiana. I was an office secretary, answering phones, preparing quotations, invoices, and dealing with accounts receivables. I also did some delivery work from the company vehicle delivering parts to customers and also helped scheduled sales calls with customers, vendors, and salesman. A few years later I decided to move on and gain more experience in the business world.

I started working for a major process instrumentation company, Endress+Hauser, in Greenwood, IN and was a loyal employee for 13 years. I started out in 1995 as an Expeditor for the Sales Center, interacting with customers, sales Reps, and internal Production Planners.

A year later I became a Sales Team Assistant for the Midwest Group creating reports on orders, sales figures, and was the primary back-up for the Inside Sales Specialist in my group. I also helped create quotations and competitive literature files and binders.

In 1998 I became an Inside Sales Specialist, processing orders (approx. $600K per month), reviewing terms and conditions on those orders and handling customer and sales Rep calls regarding their orders.

In 2002, the company re-organized and I became a Transition Trainer. The company hired several new people to the inside sales force, and I helped train approx. 50 new employees on SAP R/3, ISO Policies, and the logistics of how to do their jobs. I was responsible for creating, maintaining, and presenting all of my own PowerPoint presentations and training materials. Our training was 4 weeks long per employee, and our training was called "world-class" by our corporate peers.

I then moved on to the Project Department in 2003, handling all order logistics exceeding $25K or more (approx. $1.5 million a month) and order entry. I also handled purchasing, credits and debits on return authorizations, review of commercial terms and conditions, and monitored and maintained profitability margins. (cont'd.)

In 2005 I then moved to the Service Department, handling Telemetry (Vendor Managed Inventory) technical support and website management in a Call Center environment. My duties included technical support for Dataonline Telemetry products and website management. I worked with on and off-site Technicians, helping them troubleshoot the hardware and instrumentation issues with their cryogenic and chemical tanks. I dealt mostly with Endress+Hauser pressure instrumentation, but did deal with some level and radar instrumentation as well. Website management duties included setting up virtual chemical and cryogenic tanks online, user management and administrative issues with the website with inside customers and technicians in a Call Center environment.

I also managed internal web-based asset management programs for customers and sales reps for Endress+Hauser. These web-based programs were for calibration, information, installed base, and instrumentation management solutions for customers. My main duties included setting up these web-based contracts for customers and reps, as well as user management and administrative management.

A few years later I left Endress+Hauser, Inc. and decided to go out on my own and start Herron Professional Virtual Services, LLC.

On a more personal level, I also manage and maintain rental properties and home sales on contract. I have created my own contracts for home sales and dealt with rental property management for 7 years.

Amy L. Herron, IVAA Member